Return & Refund

Return/Replacement

  1. Return is a scheme provided directly under this policy in which the option of exchange, replacement or refund is offered.
  2. Return/replacement/exchange is provided within 5 days after delivery of the product.
  3. Return/replacement/exchange is offered if the product received is damaged/defective or the customer faces any size issue.
  4. All products listed under a particular category may not have the same returns policy.
  5. The returns/replacement policy provided on the product page shall prevail over the general returns policy for all products.
  6. Refer to the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy.
  7. Pick-up or replacement cannot be delivered to a different address.

Condition for return/replacement:

Your product will be checked for the following conditions:

  1. Correct Product: Name/ image/ brand/ serial number/ article number/ bar code should match, and the MRP tag should be undetected and visible. ( Should be intact as received).
  2. Complete Product: All in-the-box accessories, freebies, and combos (if any) should be present.
  3. Unused Product: The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).
  4. Undamaged Product: The product should be undamaged without scratches, dents, tears, or holes.
  5. Undamaged Packaging: The product's original packaging/ box should be undamaged.

Refund Policy

  1. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by Orthocure Products Pvt Ltd in condition as mentioned in return/replacement policy
  2. In case a customer wants a refund in the bank account (only applicable in COD case), details of bank account should be submitted.
  3. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given to the original source of payment.
  4. In case of prepaid orders, Refund will be processed to original payment source within 5-7 days from the day condition in point 1 is fulfilled.
  5. In case of COD order, Refund will be processed to bank account within 15 days from the day condition in point 1 & 2 is fulfilled.
  6. In case customer choose refund in wallet, same will be processed 24 hrs after condition in point 1 is fulfilled

Cancellation Policy

  1. The customer can cancel an order within 30 minutes of order placed.
  2. You cannot cancel the order once it's out for delivery. However, the customer may choose to reject it at the doorstep.
  3. In case of any cancellation from Orthocure Products Pvt Ltd due to unforeseen circumstances, a full refund is initiated for prepaid orders.
  4. Orthocure Products Pvt Ltd reserves the right to accept the cancellation of any order at any time.

Wallet Policy

Based on the User's instructions, refunds concerning Products purchased through the 'cash on delivery' payment option will be transferred as Orthocure Cash into the User's Orthocure Wallet and can be used as a payment mode for future purchases on the Platform. Orthocure may also, at its sole discretion, grant User(s) Orthocure Bonus Points to use as a payment mode for future purchases of Products on the Platform. In the eventuality of Admin wishing to deactivate the User's Orthocure Wallet, the User agrees that all credit balance available in the User's Orthocure Wallet, if any, will automatically stand forfeited and will not be required to process any refunds in any manner whatsoever. The User, therefore, agrees to use and exhaust any existing credit balance in their Orthocure Wallet before deactivation of their Orthocure Wallet on the Platforms. Notwithstanding anything to the contrary, any refund of the credit balance in Orthocure Wallet to the User will be at the sole discretion of Orthocure. If Orthocure suspects any fraudulent activities, Orthocure reserves the right to withhold the transfer of any credits to the User's Orthocure Wallet.